We guarantee a 1-year warranty for all our devices* you purchase or contribute to on our official website, IndieGoGo page, and from our partners.
For our Cool Privilege customers, we guarantee a 2-year exclusive warranty. Learn more about Cool Privilege.
*except for the cartridges as they are the consumables
This means that every original Evapolar device produced less than 1 year ago is under warranty. Please, find more in our Terms of Service (p.13).
|HOW IS THIS ONE-YEAR PERIOD CALCULATED?
✔ If you have the proof of purchase (a pdf-file or a screenshot of an email, for example)
One year is counted from the date of purchase.
|Х If you don't have the proof of purchase
|The one-year period is counted from the month of production (shown on the sticker on the bottom of the device).
|X IN WHICH SITUATION A ONE-YEAR WARRANTY DOESN'T APPLY?
Х If you made any modifications or tried to repair the device without our recommendation.
Х If you didn't follow the safety precautions, described in our instruction.
Х If the damage was caused by any accidents for which the Evapolar is not responsible.
|! In case you purchased the device in any other shop, please, contact this shop first, if the return/replace period still hasn't passed. !
|If you need any help, feel free to contact our Support team via the "Contact us" button or Technical Help Request Form, we will be glad to answer all of your questions!