Soon after the payment is captured and the order has been processed, we dispatch the parcel from one of our warehouses. Our warehouses are located in
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California, USA |
The shipping companies delivering orders to the USA, Canada: USPS, UPS, FedEx
The estimated time of delivery: 15 business days maximum
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Frankfurt (Oder), Germany |
Shipping companies delivering orders to Europe: DPD, DHL
The estimated time of delivery: 15 business days maximum
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Birmingham, UK |
Shipping companies delivering orders to the UK: Royal Mail, Parcelforce
The estimated time of delivery: 3 business days maximum
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Melbourne, Australia |
Shipping companies delivering orders to Australia: AusPost, TNT
The estimated time of delivery: 10 business days maximum
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Hong Kong |
Shipping companies delivering orders to Asia and the Middle East: DPEX, FedEx
The estimated time of delivery: 15 business days maximum
Important:
- The tracking code is sent by an automatic email within several business days after the purchase. If you made an order on Friday evening, the tracking code will be available no sooner than at the beginning of the next labor week. If you didn't receive a tracking code within 5 business days — check your spam folder and let us know if it isn't there.
- Please, keep an eye on the tracking information in order not to miss the delivery of your parcel. Unfortunately, we don't have the technical opportunity to notify you about the parcel's arrival at the moment. We are working on implementing that. Sorry for the inconvenience!
- Please, check our Delivery FAQ article if you have questions.
If the tracking does not show any movement/ you suspect your parcel is lost in transit or face any other issues with delivery — please, use the Customer Contact Form to reach out to us, we're here to help!