If the water level in the reservoir doesn't change at all for more than 10 minutes after you refilled it, it can mean two things: 1. The water valve at the bottom of the reservoir is clogged. Please, check if it is clean and is able to let the water through. 2. The float is stuck. If the water valve is clean, the issue can be caused by the stuck float at the bottom of the device (it stops the flow of water from the reservoir when the cartridge is wet enough). Please, take out the water reservoir and the cartridge, turn over the device and press the float until it starts to move again. Use this video for reference: |
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